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When patients don’t have their new insurance cards or have misplaced them, PioneerRx’s pharmacy technology solves the problem with the Medical and Insurance Lookup feature. Patients must be able to give their DOB, gender, zip code, and social security number to find their insurance information. The Low Income Subsidy Level (LIS Level) of the patient is also displayed, which may help explain copay changes.
Kelsie Morris, pharmacy technician at City Drug in Montgomery, AL, uses this feature in the PioneerRx pharmacy management system daily. “I love being able to look up the insurance cards,” says Kelsie. “It seems like 9 out of 10 people don’t have their insurance cards, or they have no idea it changed. This feature makes it quick and easy to find our patients’ insurance information.” With features like these, PioneerRx helps independent pharmacies power through everyday issues that may occur.