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Pharmacists have the ability to impact a patient’s health beyond just filling prescriptions. By identifying a patient’s health risk factors, they can provide additional clinical services to prevent hospitalizations and help improve health outcomes. Patient Risk Scores is one of the features within the PioneerRx pharmacy software that helps pharmacies proactively intervene in their high-risk patients’ health. Rather than comb through copious amounts of data stored within the pharmacy management system, PioneerRx users can easily pinpoint their patients with the highest risk of hospitalization or drug therapy issues. Patient Risk Scores examine 30-day and 12-month patient histories and use that information to scale patients from 0 (very low risk) to 100 (very high risk). A patient’s risk score is always visible by that patient’s name throughout workflow as a reminder to the pharmacy staff.
Kimberly Sullivan of Jacksonville, NC, uses Patient Risk Scores to identify her patients who need enhanced services and further clinical monitoring. As the Pharmacist in Charge at Doctors Park Pharmacy, she has observed a decline in overall care as providers are forced to rush patients through their visits. This prompted the staff at Doctors Park Pharmacy to pursue more in-depth patient care. “We are taking a more active role with our patients’ medication management,” Sullivan says. “We’re hoping to catch and prevent [potential hospitalizations] in the future. I think Patient Risk Scores are going to be extremely helpful as pharmacy is transitioning to more of an enhanced medication management service for patients, especially the high-risk ones.”